How We Regulate

RECA’s Information Officers are available to answer questions about rules, advertising, the Residential Measurement Standard, consumer relationships, and other regulatory requirements.

Contact Information Services
info@reca.ca

RECA’s Regulatory Compliance Advisors provide confidential, without-prejudice guidance to brokers and delegates. Advisors draw on extensive industry and regulatory experience to help you navigate compliance questions and regulatory expectations.

Conversations are confidential and cannot be used in enforcement proceedings.

Real Estate (rural, residential, commercial, and property management) & Condominium Management
Kristian Tzenov, Advisory Services Manager
ktzenov@reca.ca | 403-685-7948

Real Estate (rural, residential, commercial, and property management) & Condominium Management
David Anderson
danderson@reca.ca | 403-685-7916

Mortgage Brokerage
Peter Ozaka
pozaka@reca.ca | 403-685-7924

Registration Services assists new and existing licensees with licensing and account matters, including:

• Navigating the myRECA licensing system
• Licence eligibility, applications, and documentation
• Licence renewals
• Brokerage licensing
• Corporate structure and ownership changes

Contact Registration Services
registration@reca.ca

For assistance with course access, exams, extensions, or technical issues related to learning and examinations:

Contact Credentialing Support
credentialing@reca.ca

RECA provides a wide range of tools and guidance to support licensees, including:

• Sample forms
• Advertising guidelines
• Residential Measurement Standard resources
• Practice and conduct guides
• Complaints and investigation information
• Industry checklists and best practices

Explore RECA’s resource hub to find everything you need.

Statement of Commitment
RECA recognizes that achieving its mandate is dependent on outstanding administration and business practices. With a view to nurturing organizational excellence, these Service Excellence Principles will help guide the RECA community. Our community is comprised of the RECA Board and Industry Councils, staff, consumers and dedicated licensees. We are committed to serving our community with enthusiasm and professionalism. Service Excellence helps to define RECA.

The goal of Service Excellence Principles is to set a frame of reference for an everyday, distinctive, consistent, quality “service for success” mind-set. These three words mean we can all make significant contributions to RECA, one another, consumers, and to the industry as a whole.

Embedded in the Service Excellence Principles are transparency, information sharing, and work collaboration values. Together, these values reflect and support organizational openness.

RECA encourages each employee to commit to these Service Excellence Principles, to be an ambassador for service excellence, and to seek ways to further service excellence at RECA.

PRINCIPLE ONE: We Are Professionals

• We are RECA ambassadors. We share pride in being a member of RECA’s community.
• RECA’s values guide our attitudes and behaviours.
• We demonstrate a high level of competency in our work, and a willingness to share this knowledge.
• We value each other and our individual contributions.
• We continuously inform and educate ourselves in our work.
• We communicate and conduct ourselves in a professional, respectful manner, and protect personal and organizational privacy.

PRINCIPLE TWO: We Are Reliable and Courteous

• We are approachable, polite, and welcome the opportunity to provide assistance.
• We follow through to make sure we satisfactorily address the needs of others.
• We ensure consistent, effective, and efficient day-to-day operations of our departments.

PRINCIPLE THREE: We Are Responsive

• We listen attentively to people before we respond, and seek confirmation that we have understood them correctly.
• We inform our community of the options available to them.
• We appreciate the time of others.
• We provide timely, accurate, and quality information.
• We anticipate and innovate to fulfil the needs of RECA’s community.
• We take responsibility in the interactions we have, and solve problems at the first opportunity.

PRINCIPLE FOUR: We Care

• We are committed to fostering an environment of professional and personal successes in an inclusive, equitable, and meaningful way.
• We take pride in our work and our surroundings.
• We take an interest in our community and other’s work.
• We collaborate, as appropriate.
• We actively solicit feedback from our community, and tailor our services to their needs, as appropriate.
• We participate in Service Excellence initiatives.

PRINCIPLE FIVE: We Treat Everyone as an Individual

• We approach each interaction as a new opportunity.
• We respect the diversity of the community that we serve.
• We recognize the importance of providing our services in an equitable, inclusive and customized manner.
• We take the time to put people at ease and to make them feel valued.